Customer Experience is the key currency of the digitalized world.
Our unique and iterative CX process develops Design, Tech, and Marketing strategies simultaneously from the same insights and research. We create Marketing Foundations, Brand Identities, Brand Strategies, Media Strategies, and Design Roadmaps.
Our shared strategy and process offers a quicker and cost efficient solution for actions needed in any development and marketing stage.
Through our human-centered methodologies we collaborate across different medias, channels and customer touch points to bring Service, Interaction, Product, and UX Design along with Marketing Content, Planning, and Production - all with a full service mindset.
We partner with our clients to bring customer’s needs to the forefront of the design and marketing of products and services.
Our iterative “Design and Marketing as a Sevice” - model guarantees your customer experience is focused upon continuous improvement. Targets and Metrics such as KPIs and OKRs will always be in alignment with your CX objectives and will reach your targeted goals.
We execute the best media mix, channels, designs and touchpoints to drive business and foster innovation.
Canon Europe is a subsidiary of Canon Inc. a world-leading innovator and provider of imaging solutions.
We have partnered with Canon’s teams in Finland, the Baltics and the Nordics for over 12 years. During this time we have created Point-of-Sale Hybrid Campaigns, Web Stores, Online Brand Management, strategy for Customer Experience Marketing as a Service, Continuous Lead Creation, Thought Leadership Building, UI/UX Design and Apps Creation. Analytics and development have significant roles in our common processes and projects.
Valmet is the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries
Valmet is one of our many customers who are successfully using Avalon's dynamic content management tool - BrandCenter for their global needs. We also have serviced UI/UX Design projects as well as building a global user education training for using a sophisticated email marketing platform for Valmet. And to provide successful events for Valmet, we created the Customer Event Management App.
Multiva is a brand for high quality agricultural machines. Multiva will help customers to ensure the best crop, profitable yield and fertile soil for future generations.
For this 22 year old company, we reimagined their brand, redesigned their product line, crystallized their main messages, created their customer promise, provided their tone of voice and designed their look and feel. Multiva is utilizing all of our work as a base for effective and goal-oriented marketing, sales messaging, and internal communication.
Spectral Engines develops and produces groundbreaking smart material sensing technology, which can measure the very make-up of materials.
This innovative material-sensing technology also needed an innovative strategy and brand to match their product. After our creative process cycle, we delivered our Customer Experience Marketing as a Service, goal oriented lead creation, building thought-leadership for their industry, UI/UX Design for software, analytics and development.
Levi is a leading ski resort in Finland which success is premised on professional staff, technical visionary and world cup alpine races.
We started our partnership with Levi by beginning with our SmartStart project to gain overall insight of the existing digital environment and services. Based on our process, we created the Customer Experience Project and started our iterative Design, Marketing and Sales projects. Our Customer Experience Marketing Marketing as a Service also delivered data analysis, online sales and sales development.
3stepIT is an IT services company, offering IT life cycle management services to help clients acquire IT equipment, to manage them in use, and then to refresh them after a planned life.
We created the Strategy and based on that started the Customer Experience Marketing as a Service in all channels. We set the KPI´s for Lead Generation and start Thought Leadership Building. Our partnership covers also continuous Analytics and Development.