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Customer
experience
development

As the competition intensifies, the importance of customer experience to the success of your business increases. Delightful customer experiences enhance customer loyalty, brand reputation and sales.

Customer experience development

From production-orientation towards customer-orientation

Producing great customer experiences reliably and uniformly at all meeting points requires a customer-centric attitude and large-scale utilisation of data from your entire organisation.

We can help you build a customer-centric operating model where all information systems are harnessed to support success.

We utilise service design ideology and methodology in all our projects. The best way to start a new development project is user research which allows us to find out the wishes and needs of your target audience.

 

iCX Strategy, a development partnership

The primary goal of an iCX Strategy is to remodel your organisation's operations holistically.

First, we research the current state of customer experience taking into account the business environment, customers and employees as well as mapping your technology and data environment.

Next, we help formulate a holistic CX vision and a comprehensive development strategy utilising technology, data and artificial intelligence.

Finally, we help implement the iCX strategy with vision-driven development projects. These can involve operating model renewal, the development of new services as well as the introduction of new technology and AI solutions.

Our hands-on workshops help ensure that key persons embrace the shared CX vision. 

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Read up on iCX Strategy 

Download the iCX Strategy service brochure to learn more: detailed description of what the service entails, the most essential benefits it offers and its suitability for your company's individual needs.

Download the brochure>

First-class customer experiences accelerate business.

Avalon is a visionary of delightful customer experiences, a creative business sparring partner, and implementer of smart digital solutions. 

 40 experts in business, design, and marketing   

A Digia company – 1,500+ experts, international operations and the broadest IT service offering in Finland 

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